returning an item

our GOAL IS THAT YOU ARE EXCITED AND COMPLETELY HAPPY WITH YOUR JUST GOOD JUJU PURCHASE. IF HOWEVER, YOU ARE NOT 100% SATISFIED, YOU MAY RETURN THE PRODUCT FOR A FULL REFUND OR for a credit you can use on ANOTHER ITEM, BE IT SIMILAR OR NOT.

RETURNS MUST BE initiated WITHIN 14 DAYS FROM THE DATE THAT YOU received youR ITEM(S)
to be elIGIBLE FOR RETURN YOUR ITEM MUST BE IN THE CONDITION IN WHICH IT WAS RECEIVED AND IN THE ORIGINAL PACKAGING
RETURNs are not accepted for items purchased in SUPPORT OF A CHARITY EVENT
RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMEr

SHOULD YOUR JEWELRY HAPPEN TO BREAK, we WILL BE HAPPY TO RESTRING It for a fee of $10 which will be waived if the item is returned within 14 days of purchase.

SHIPPING COST TO our STUDIO FOR ALL REPAIRS ARE THE RESPONSIBILITY OF THE CUSTOMER.
IF YOUR REPAIR REQUIRES THE REPLACEMENT OF STONES OR METAL COMPONENTS THAT ARE NO LONGER AVAILABLE, we WILL LET YOU KNOW AS SOON AS we CAN AND WILL DO our BEST TO FIND A good SUBSTITUTE
THE TURNAROUND TIME FOR REPAIRS IS 1-2 WEEKS FROM THE TIME THAT we RECEIVE YOUR PIECE

Request a Return

Name

First Name

Last Name

Email

Order number (if known)

Reason for return

Item needs restringing

I want to exchange for another item

I want a refund or store credit

Other

Detail

PLEASE PROVIDE MORE INFORMATION ABOUT WHY YOU WANT TO RETURN THE ITEM

RESIZING an item YOU ALREADY RECEIVED

IF THE ITEM YOU PURCHASED REQUIRES RESIZING OR ADJUSTMENT we WILL DO MY BEST TO ACCOMMODATE YOUR REQUEST.

HOWEVER, THERE MAY BE INSTANCES WHEN A STONE, BEAD OR METAL COMPONENT IS OUT OF STOCK OR IS NO LONGER AVAILABLE. THE BEST WAY TO FIND OUT IF we CAN ADJUST YOUR ITEM IS TO ask us! IF we are ABLE TO MAKE THE REQUESTED ADJUSTMENT, THERE may BE A CHARGE TO COVER ADDITIONAL MATERIALS AS WELL AS ANY SHIPPING costs.

Request a Resize

Name

First Name

Last Name

Email

Order number (if known)

Alteration needed

I need my bracelet to be smaller

I need my bracelet to be larger

Detail

Please provide as much detail as you can to help me assess whether your bracelet can be resized

REQUESTING an item in the shop at a different size

IF you see an item in the shop that you want but need it to be a different size, Simply click on it to see the details and then complete the form at the bottom of the details page.